Send and receive text messages using RecruiterflowLast Updated: February 04, 2019
Recruiterflow integrates with Twilio to help you send and receive text messages to your candidates and contacts. First things first, if you don't have a Twilio account, you will need to signup and get a twilio number.
Step 1: Go to your Twilio Console
After you're done signing up/logging in to your Twilio account, it will take you to your Twilio account console. Here you will see two details. Account SID and Auth Token. Make sure you never reveal your account SID and Auth Token to anyone. You are going to need these details authorising Recruiterflow to use your Twilio account. Use the instructions in following images to get through the twilio account setup.
Select third party integration on the screen right after you complete your signup. This will take your to a project configure page.
On this page, give your project a name. Make sure that you use the name that you can recognise in the future. i.e. "Recruiterflow Integration" After this, at the bottom, click on Skip Remaining Steps.
Step 2: Get a new Twilio Number
In your console, click on Phone numbers in the main navigation panel on the left hand side of your screen. Here you can manage your existing numbers. If you don't already have a number, you can purchase a new one. In most cases, a Twilio number costs $1/month.
To buy a new number, click on + sign to buy a new number. You can select your country where you want to buy a number. It is important to remember that the number you want to buy has SMS and voice capabilities. Check on both these capabilities and search for the available numbers.
Buy the number you like and confirm your purchase.
Step 3: Setup webhooks to receive text messages back to your Recruiterflow account
In order to make sure that your candidates/contacts can send text messages back to you and they sync back to the candidate/contact profile, you will need to setup webhooks.
To setup a webhook, click on the number integrated with Recruiterflow in the manage numbers section as shown in the image below.
This will open up a page where you can configure webhooks. Scroll down to messaging section and copy paste this URL in the "A Message comes in webhook".
Step 4: Integrating Twilio to your Recrutierflow account
To integrate your Twilio account to Recruiterflow, go to integration section in the settings page. Go back to your console page in Twilio and copy your account SID, Auth Token and Phone number and enter those details in Recruiterflow.
Make sure that the phone number you enter doesn't have any space in it and has your country code included in it.
Step 4: Sending a text message
This is the easy part. After you've integrated Twilio to your Recruiterflow account, you will see an underline below a candidate/contact's phone number section. Click on the phone number and a message editor will popup. Write you message and hit send!
Step 5: Receiving a text message
Whenever you receive a text message from a candidate, Recrutierflow will email you and you will also see it comeup in the updates section.